Terms of service

Welcome to CloudMeadow Studio. By accessing our website or placing an order, you agree to the following terms and conditions.

🛍️ Products & Orders

We make every effort to display our products, colours, sizes, and details as accurately as possible.
Since many of our products are handmade or printed, slight variations in colour, print, or appearance may occur.
Product availability may change without prior notice.
An order is considered confirmed only after successful payment and order confirmation.

💳 Payments

All prices are listed in Indian Rupees (₹) unless otherwise stated.
Customers are responsible for providing accurate payment and order information.
Orders may be cancelled if payment is unsuccessful or if there is an issue with the order information.

📦 Shipping & Delivery

Orders are processed within the timeframe mentioned in our Shipping Policy.
Delivery times are estimates and may vary depending on the courier and destination.
Once an order has been dispatched, delays caused by the courier are beyond our control.
Please ensure that your delivery address and contact details are correct before placing your order.

🔄 Returns, Exchanges & Refunds

We do not accept returns or exchanges.
Refunds or replacements may only be considered for products that arrive damaged or are missing from the order, subject to verification.
A continuous unboxing video is mandatory for any damage or missing-item claim.
The video must begin before opening the package and clearly show the sealed package, shipping label, and complete unpacking process.
Photos alone will not be accepted as proof.
Claims without a valid unboxing video will not be eligible for a refund or replacement.

🎨 Product Usage

Our products are intended for personal and creative use unless otherwise specified. Product designs, illustrations, photographs, logos, and other content on this website belong to CloudMeadow Studio and may not be copied, reproduced, resold, or used commercially without permission.

🌐 Website Content

We reserve the right to update product information, prices, availability, images, and website content at any time without prior notice.

🔐 Customer Information

Customer information provided during checkout is used to process orders, arrange delivery, provide customer support, and communicate important order-related updates. We do not intentionally sell or share customer information for unrelated purposes.

⚠️ Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Once an order has been packed or dispatched, cancellation may no longer be possible.

📩 Contact Us

If you have any questions regarding your order or these Terms of Service, please contact CloudMeadow Studio through the contact details provided on our website.