Shipping policy

At CloudMeadow Studio, every order is carefully packed with love and attention to detail. 🤍

📦 Order Processing

Orders are usually processed and packed within 2–5 business days after the order is confirmed.

🚚 Shipping

  • Orders are shipped through a reliable courier service.
  • Shipping charges depend on the delivery location and order details.
  • For locations outside Kerala, please contact us before placing your order to confirm shipping availability and charges.
  • Once your order is dispatched, tracking details will be shared, where available.

⏰ Delivery Time

Orders generally take around 3–7 business days after dispatch to reach you, depending on the delivery location and courier service.

Please note that delivery timelines are estimates and may vary for remote locations.

🕐 Shipping Delays

Sometimes deliveries may take longer than expected due to courier delays, weather conditions, public holidays, operational issues, or circumstances beyond our control.

We appreciate your patience in such situations. 🤍

📍 Address Details

Please make sure that your name, phone number, and complete delivery address are entered correctly while placing your order.

CloudMeadow Studio will not be responsible for delivery issues caused by an incorrect or incomplete address or contact details provided by the customer.

📦 Damaged Package / Unboxing Policy

Please record a continuous unboxing video while opening your package. The video should clearly show the sealed package, shipping label, and the complete opening/unpacking process.

If your order arrives damaged or any product is damaged/missing:

  • Please contact us within 24 hours of delivery.
  • A clear, continuous unboxing video is mandatory for us to verify any damage or missing items.
  • Claims without an unboxing video will not be eligible for a refund or replacement.
  • Photos alone will not be accepted as proof for damage claims.
  • Please do not discard the packaging until the issue has been resolved.

🔄 Returns & Refunds

Due to the nature of our handmade and paper products, we do not accept returns or exchanges.

Refunds or replacements will only be considered for products damaged during transit or missing items, subject to verification and a valid unboxing video.