Refund policy

At CloudMeadow Studio, we carefully check and pack every order before dispatch. Since our products are handmade, printed, and packed specially for each order, we do not accept returns or exchanges.

🔄 Returns & Exchanges

  • All sales are final.
  • We do not accept returns or exchanges for change of mind, wrong selection, personal preference, or accidental orders.
  • Please review the product details carefully before placing your order.

📦 Damaged Products

If your order arrives damaged during transit, please contact us within 24 hours of delivery.

An unboxing video is mandatory for all damage claims.

Please make sure that:

  • The video starts before opening the package.
  • The sealed package and shipping label are clearly visible.
  • The entire opening and unpacking process is recorded continuously without cuts or edits.
  • The damaged product is clearly visible in the video.

Photos alone will not be accepted as proof of damage. Claims without a valid unboxing video will not be eligible for a refund or replacement.

Please keep the original packaging until the issue has been resolved.

📦 Missing Items

If any item is missing from your order, please contact us within 24 hours of delivery with a complete, continuous unboxing video.

After verification, we may offer a replacement or refund for the missing item, depending on the situation.

💰 Refunds

If your refund is approved:

  • The refund will be processed to the original payment method, where applicable.
  • Processing time may vary depending on the payment provider or bank.
  • Shipping charges, where applicable, may not be refundable.

❌ Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind
  • Incorrect product selection
  • Minor colour differences due to screen/display settings
  • Damage caused after delivery
  • Improper handling or use of the product
  • Claims without a valid unboxing video
  • Products that have been used, altered, or damaged by the customer

📩 Contact Us

For any damage, missing-item, or refund-related queries, please contact us through the contact details provided on our website within 24 hours of delivery.

We’ll review every genuine issue with care and do our best to assist you. 🤍

Thank you for supporting CloudMeadow Studio! 🌸